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TRS Member Handbook - Value Added Benefits

Value Added Benefits

SWHP Website

Below are some of the items available for an enrollee's convenience.

SWHP VitalCare

VitalCare is designed to make your health and medical decisions less confusing and overwhelming. Helping you understand your options for care and communicate more effectively with your doctors are the primary goals of the program.

Listed below are the valuable services available to you through VitalCare:

  • If you are enrolled in a Scott & White Health Plan or Insurance Company of Scott & White and are ill or injured, you can contact the VitalCare nurse advice line at 877-505-7947. The nurse advice line is staffed 24 hours a day, every day of the year. Our nurses can give you information about how to take care of yourself at home or can help determine if an appointment, an urgent care visit or an emergency room visit is most appropriate for your symptoms.
       
     
  • VitalCare Basic Wellness and Disease Management Programs can help improve the health of our members through prevention and education. VitalCare offers web-based healthy living programs with incentives, preventive care events, disease management programs, educational materials and helpful tools to help move you to a healthier lifestyle. For more information on these programs contact the Quality Improvement Division at (254) 298-3097.
     
  • VitalCare Disease and Condition Care Programs offer a comprehensive approach to care that supports and supplements the physician-patient relationship in improving health outcomes. The program is designed to work with your schedule and personal health needs. It complements your providers' treatment plan and provides support through communication, timely information and a uniquely human approach. 

VitalCare Lifestyle Management Programs

VitalCare SucceedTM is an online or paper health risk assessment. It is designed to identify basic information about your health which includes questions concerning your family's health history, your personal health history, substance abuse, stress/coping, physical activity and nutrition. After completing the survey, you will receive a report that includes a response to each of your answers. Each response consists of an explanation and advice that may help you with your health choices. The health risk assessment does not take the place of advice from your PCP. With your approval, a brief version of the report will be forwarded to your PCP. This additional information will assist your PCP in providing you with the best care possible. If you have questions or to receive a paper version of the survey, call Quality Improvement at (254) 298-3416.

VitalCare also offers a variety of programs to meet your individual health needs.

Poison Control Center

The Central Texas Poison Control Center is located at Scott & White Memorial Hospital and Clinic in Temple. It is supported by an intrastate long-distance telephone tax and designated by the Texas Legislature to provide poison information and prevention services to health care professionals and the public within Public Health Region 7. The Texas Poison Center Network is comprised of six poison centers regionally located throughout the state, the Department of State Health Services, and the Advisory Commission on State Emergency Communications. This area includes Austin and Waco and goes east to College Station and west to San Saba and serves the two million people residing in Central Texas.

If you would like some educational material, please call (800) 222-1222. Emergency and consultative services to both the public and health care providers are available through (800) 222-1222 or, if an emergency, call 911. This number accesses all poison centers by region within the state of Texas, when calling from Texas, and will access Central Texas Poison Control Center when calling within Public Health Region 7. The center operates 24 hours a day, every day of the week. For those who are not within the service area and are interested in speaking with Central Texas Poison Control Center directly, please call (254) 724-7405.

Quality Improvement Program

A goal of the Quality Improvement Program is to improve the health of its enrollees. To reach this goal, SWHP has developed programs that are designed to aid in disease prevention and management. Programs include the following: asthma, diabetes mellitus, cardiovascular disease, immunizations, and women's health. If you would like information about the complete Quality Improvement Program description, its goals, process and/or outcomes, please contact the SWHP Quality Improvement Division at (254) 298-3097.