Refills may be obtained at any Health Plan or participating network pharmacy; however, refills for maintenance quantities may only be obtained at a Scott & White Health Plan Pharmacy. To request a refill you can call the pharmacy or request refill(s) from a Scott & White Health Plan Pharmacy on line.
To view a list of other participating pharmacies, see Find a Provider.
Simply take your prescription to a Scott & White Health Plan Pharmacy or a participating network pharmacy of your choice or mail your prescription to:
To view a list of other participating pharmacies, see Find a Provider.
Call the pharmacy and give the prescription label information to the staff, or take your label to a Scott & White Health Plan Pharmacy or participating network pharmacy of your choice. They will complete the transfer for you. Please allow 24 hours for transfer of prescriptions.
To view a list of other participating pharmacies, see Find a Provider.
We offer three ways to transfer your prescription to mail order:
Download the refill order form (189 kb, pdf) or pick one up at your participating network pharmacy. Complete the form and send it along with check or credit card payment to:
Call (800) 707-3477 to request a transfer of your prescription
The prescription will be mailed postage-paid to you upon receipt of the check or credit card information. Please allow 5-7 working days for mail delivery.
Participants may obtain maintenance and non-maintenance medications at mail order.
Tier 1 - Primarily generic drugs - $10
Tier 2 - Mostly preferred brand name drugs - $50
Tier 3 - Non-preferred and non-formulary drugs - Lesser of $100 or 50%
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