Have a question? Message us through the member portal.

The new year has brought new members to our health plan, and we're receiving more phone calls than usual. We want you to know that we value your phone call and are actively working to reduce wait times.

Did you know you can send your inquiry through the secure messaging feature of the MyBSWHealth member portal and we’ll get back to you, usually within 1-2 business days? You can also view your ID card, find a provider and much more. For help signing up or logging in to the member portal, please refer to this access guide.

Now Open: Your new MyBSWHealth member portal

Health plan tools at your fingertips, 24/7. Click here for more information or to log in.

Get care wherever you are with these virtual options

Learn more about virtual care and how to link your Scott and White Health Plan account.

Additional virtual care options, powered by MDLIVE, are available for general health and behavioral health concerns.

Coming September 1: New Customer Service Phone Number

New phone number, same great service. On and after 9/1/2020, call 1-844-633-5325 to speak to a Customer Service Advocate. If you forget the number, just look on the back of your ID card.

The COVID-19 vaccine will be available to health plan members at zero out-of-pocket cost

We care about the health and well-being of all of our members and are committed to keeping you informed.

Click here for more information.

Welcome, TRS-ActiveCare Participants

Welcome to Scott & White Care Plans (SWCP), a wholly owned subsidiary of Scott and White Health Plan, and part of the Baylor Scott & White family of companies. Whether you're a returning Scott and White Health Plan member, previously had coverage through FirstCare Health Plans, or you're new to us, we're glad you're here.

We are proud to partner with TRS to offer healthcare coverage to TRS-ActiveCare members like YOU.

In 2019, FirstCare Health Plans was acquired by Scott and White Health Plan (SWHP). In Plan Year 2020-21, we are bringing members from both plans together into SWHP's newly expanded SWCP HMO network. Scroll down for information on the benefits we have to offer, a map showing the TRS Central Texas region and how it fits into our service area, a member guide, presentations and other resources to guide you through 2020-21 Annual Enrollment and the year ahead. Click on the links below to find the information you need.

2020-21 Plan Year Benefits Information

General Plan Information

Naturally Slim®

Ever wonder how some people can eat all their favorite foods and not gain weight? Naturally Slim® is an online program that will teach you how. Naturally Slim is available at NO COST to TRS members. For additional information about Naturally Slim, visit naturallyslim.com/TRSSWHP.

Rates and Benefits

Not sure if you're in the right region to choose this plan? Check the 2020-21 TRS Map.

News and Annoucments

 

2019-20 Plan Year Benefits Information

Are you eligible for this plan?

You must work or reside within the Scott & White Care Plans TRS Central Texas region to be eligible for this plan. See the 2020-21 TRS Map for details.

Online Tools

Provider Search

SWCP TRS members can see providers anywhere in our service area, no matter where they live. Our open access HMO means members are free to see any network provider without a referral.

Download the MyBSWHealth App

Pharmacy/Prescriptions Resources

Additional Resources

Need More Help?

Our highly trained Customer Advocates can help you with things like finding a provider and answering questions about your benefits or claims. If you're experiencing a problem, they'll help make it right. Whatever your question or concern may be, our Customer Advocates will work with you to resolve it as quickly as possible—in most cases, before you hang up the phone.

If you have a question about eligibility, cost, contribution level or enrollment, contact your Benefit Administrator.

For COBRA questions contact WageWorks: Call 1-817-722-2667 from 7 AM – 7 PM, Monday – Friday or email MyBenefits@WageWorks.com. Download the WageWorks COBRA Participant Site User Guide.