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Member Support

Let us help you with any questions. We’re here serving Texans, so call us Monday - Friday between 7 a.m. and 7 p.m. to speak live to another Texan.

Customer Service Center: 1-844-633-5325 TTY: 1-800-735-2989

Temple (Headquarters)

1206 West Campus Drive Temple, TX 76502 1-254-298-3000 1-888-633-5325 View Map

Nurse Advice Line

Nurses are available to members 24 hours a day, 365 days a year. Our nurses can give you information about how to take care of yourself at home or can help you decide if an appointment, urgent care visit or emergency room visit is best. To talk to a nurse, call 1-877-505-7947.

Language Line

If you need assistance and your primary language is not English, call 1-888-210-0744 and tell the SWHP Customer Service Coordinator. An interpreter from AT&T will assist you in completing your call.

Other TRS Benefits

TRS-ActiveCare Website