Complex Case Management
This program is for members who have chronic conditions or complex care needs. A nurse case manager
will work with members, families, and the physician to create a plan to meet the member’s ongoing
complex care needs. Case managers advocate for members and assist them with setting goals and making a
personal plan to improve their health. They also can assist with arrangements for necessary
services. Case managers answer questions and provide education to help members have a better
understanding of their condition and plan of care.
The purpose of the program is to help members get the best possible results and the greatest value from their
health plan. Participation is voluntary. There is no additional cost to members for this program.
For more information, please request a screening to see if Complex Case
Management is the right program for your needs.
Our Health Coaching program addresses 65 different diseases and conditions and is available to Scott and
White Health Plan members by calling a Health Coach at 1-888-360-1555. You can also contact a health
coach via email from the Health Information Center website.
You can also look up information on medical conditions and drugs, watch videos made by patients and/or
doctors, use interactive tools such as quizzes and calculators, check on symptoms you may be having or
just read the latest health news.
The Health Information Center1 also contains our Shared Decision Making resources. Our
resources give you reliable tools and information to help you make important medical decisions about
your health. Use them to become better informed about your condition so you can work more closely
with your doctor when discussing your treatment.
Nurse Advice Line
Nurses are available to our members 24 hours a day, 365 days a year. Our nurses can give you information
about how to take care of yourself at home or can help you decide if an appointment, an urgent care
visit or an emergency room visit is best for your symptoms. If you want to talk to a nurse, call
Health Education Audio Reference (HEAR)
For those who want to listen to information about a health topic, Scott and White Health Plan offers Health
Education Audio Reference (HEAR) Library, with over 300 English-language and 25 Spanish-language topics.
To listen to information on a health topic, call 1-888-360-1555.
The Wellbeing Assessment is a simple, digital health survey that helps you take steps toward a more vibrant and healthier life. The Wellbeing Assessment asks questions about your life and delivers customized action steps from our Lifestyle Management Program.
Modules are self-paced, available online, and convenient for promoting physical and mental health, all things to help you feel your best.
Assessment for members
Assessment for non-members Register with Corp ID 1004.
In addition to the wellness assessment, our digital wellness platform offers:
Digital Health Coaching – 6-week coaching modules with action plans, important articles, online seminars and video content on topics that include:
- Live Tobacco Free
- Healthy Weight
- Less Stress
- Healthier Diet
- Active Living
Progress Tracker – The digital platform has a dashboard to help you keep track of important health information like A1C, weight/ BMI, cholesterol, blood pressure and physical activity. These biometric measurements can be charted over time to monitor your long-term health.
Fitness Tracker Integration – Synchronize your personal fitness tracker with the wellness platform to monitor your physical activity progress on the dashboard.
Digital Health Library – Access to articles, videos, recipes and other content to support a healthier life. You can search for condition-specific information or explore highlighted topics.
Challenges – Sometimes you need extra motivation to go the extra mile. You can participate in step challenges, hydration and even relaxation challenges.
Online Community – Access to online community forums where you can give and receive support for goals as well as get feedback from health coaches in the community.
Maternity Topics and MOMS Program
Scott and White Health Plan supports new and expecting parents. In the MOMS Program, licensed professionals
provide important information and resources for new moms and dads, and answer any questions they may
have as they plan for their newborn.
If you are planning to breastfeed your newborn and would like information regarding our breast pump program,
or information on contracted Durable Medical Equipment (DME) providers, please contact the MOMS Program
team at 888-316-7947. We will provide a breast pump to new mothers through one of our contracted DME
providers as early as the third trimester. Only breast pumps obtained through a contracted DME provider
will be reimbursed.