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Resources for Benefits Administrators

Employer Portal

The Employer Portal is here. Be sure to bookmark the link so you can find it easily: myScott&White Self-Service. For more information, check out the TRS BA Employer Guide.

Customer Service Phone #

Call 1-844-633-5325 to speak to a Customer Service Advocate. Your Client Management team will still be available at their current numbers, which you'll find on the Client Management Contact Sheet under General Plan Information below.

2020-21 Plan Information

Reminder About New Member ID Cards and Customer Service Number

Welcome, new and returning Scott and White Health Plan administrators—and our new friends who were previously with FirstCare Health Plans! 2020-21 benefits will be provided by Scott & White Care Plans (SWCP), a wholly owned subsidiary of Scott and White Health Plan, and part of the Baylor Scott & White family of companies.

2020-21 is a new plan year with new regions and new benefits, but the same commitment to providing excellent service to TRS-ActiveCare members. You'll find everything you need for a successful Annual Enrollment below. If you don't find what you need, please let us know. We're here for you.

Not sure if you're in the right region? Check the 2020-21 SWHP TRS Map

General Plan Information